Initial feedback from Vodacom
September 2, 2015 § 5 Comments
There was a huge response to my last blog, so I feel it’s important I provide some feedback. I received a phone call from Tshepo Ramodibe, and a follow up email resolving my small issue with data, which is in the screenshot below.
However, as I said to Tshepo on the phone, while I’m grateful that he has resolved my issues, it’s outrageous that I had to go to these lengths to get some basic customer service. And given that thousands of people have had much more serious data and customer service issues, we need some answers. So I sent this response to him:
And now we wait to see what the response will be. Please continue to share these posts so that as many people as possible can get the feedback – the more noise we make, the harder it will be for them to ignore our displeasure.